Covid 19 FAQ
Who would have thought that such a small virus would have such an impact on our life’s and the way we are now having to live and work?
Like many businesses, we are adapting our business to ensure the safety of you our guests and ourselves as resident owners. We pride ourselves on the cleanliness of our cottages, but our cleaning regime will be enhanced further to meet the Government guidelines.
Going forward for bookings in 2021, we shall be using a anti-bacterial and anti-viral fogging system to bring you total peace of mind. The Total release sanitiiser is specially formulated with strong antibacterial and virus fighting ingredients, this will allow us to return safely to back to back bookings.
We have complied a FAQ’s sheet to give you reassurance on what measures we are putting in place to keep you safe whilst staying at Alpine Park Cottages.
After reading the guidance set out by the Government departments of BEIS (Business, Energy & Industrial Strategy) & DMCS (Digital, Media, Culture & Sports), we have chosen to leave in place all the enhanced cleaning protocols that we had to adhere too, to reopen our business safely on the 12th April. We believe that we have a duty of care to not only our guests but our staff too, to keep everyone as safe as possible.
We shall be using a anti-bacterial and anti-viral fogging system to bring you total peace of mind. The Total release sanitiiser is specially formulated with strong antibacterial and virus fighting ingredients, this will allow us to return safely to back to back bookings. In order for us to do this cottages must be vacated by 9.30 am on the day of departure.
We normally wipe down all touch points, ie remote controls, light switches during our normal routine cleaning. However, we shall be using a higher grade virucidal disinfectant BS EN 14476 which kills 99.9% germs and viruses.
In addtion we shall be using a professional antiviral room fogger, which fogs the cottage with a specially formulated ingredients which meets UK standards BS EN14476, BS EN1276 and BS EN1650.
As normal dishwasher tablets will be provided along with a dish cloth, sponge, brillo, washing up liquid, oven gloves, tea and hand towel. In addition, soap will be provided at all sinks to enable you wash your hands on arrival into the cottage and a bottle of disinfectant spray to wipe down surfaces and extra j clothes.
Alpine Park Cottages we are pleased to be able to offer refund protection through our partnership with Booking Protect.
This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events.
Full details of booking protect can be found here. The option to buy refund protection will be automatically offered at the time of booking Please note, the cost is automatically calculated based on the total amount of your order and is only available to bookings made online.
Yes. If Alpine Park Cottages is in a local lockdown a full refund will be offered or the option to transfer the holiday.
Should you be unable to travel due to local lockdowns but AlpIne Park Cottages is still open, guests will be able to transfer their holiday to another date within a 12 months period or receive a full refund.
It is strongly recommended that you take out your own holiday insurance to cover yourself and any losses you may incur, should you have to cancel due to illness. Guests have the opportunity to purchase booking protect during the booking process.
Where a member of the party show symptoms of COVID19 whilst staying at Alpine Park Cottages they will be asked to return home as soon as possible along with all other members of their party. All guests will be asked to remain inside the cottage until they leave. Guests will be responsible for any associated cost for self isolating.
Following government guidelines, if you or a member of your family display any signs of COVID 19. You will be required to call 111. Guests will be asked to return home. Please note guests will be required to pay for any assocaited costs for self isolating.
Under normal circumstances, you are welcome to have family or friends visit you. However, under the current guidelines this will not be permitted because we do not have their contact details to pass on NHS Track and Trace team should they request them. Please help us keep everyone safe and arrange to meet them off site.
Yes; we shall still make beds up ready for your arrival, unless you say otherwise. On departure we shall ask you to strip your beds and place linen directly into a black bag, which will be sent directly to the laundry.
Yes the play area will hopefully be open, so long as social distancing in maintained on the play area and children are supervised by an adult at all times. Hand Sanitiser and wipe are available by the play area.
Yes, it will be limited to one household from the same cottage at a time. Hand sanitiser will be provided at the entry point and you will be just asked to wipe the control panel after use. Disinfectant will be provided.
There will be no leaflets provided in the information point this. We aim to provide as much information as possible prior to arrival for you to be able to plan ahead. Please check on the Devon Attractions Visitors wesbite for all update information on opening times, ticketing, etc
We need guests to adhere to the social distancing rules which apply at the time of your stay. So please be prepared not to enter other family’s cottages.
You are welcome to book a supermarket delivery slot to deliver to Alpine Park Cottages. Greendale Farm Shop also offers a delivery service. Like at home you may need to queue at many food shops
When guests start to arrive on the 4th July many hospitality businesses will be reopening. However, like many businesses they will be adapting to meet the current guidelines and offering takeaway services, including Greendale Farm Shop. Details can be found on our website.
We recommend you look at Devon Attractions website, this will have all the current information on opening times and ticket information. We recmmend you plan ahead this year, as many attractions will be limiting their visitors.
We shall email you, pre arrival information in order to help you make the most of your stay. This will include information regarding key collections, planning shopping, where to find the latest information on what attractions are open.
Yes of course, we shall also be available for a social distancing chat but would encourage you to phone our mobile if you have any problems.
Currently as BBQ's are classed as a shared cooking facility we are unable loan you ours. Therefore if you wish to BBQ, please bring your own.