Faq

General

Cottages will be available from 4pm on the day of arrival; please help us by not arriving prior to this time.

If you wish to arrive after 6pm; please contact us regarding key collection.

Yes. Asda, Waitrose, Tesco and Sainsburys all deliver to Alpine Park Cottages. Please book your delivery slot for after 4pm on the day of arrival. Unfortunately we are unable to take in deliveries on your behalf.  Greendale Farm Shop also delivery to Alpine Park Cottages.

Waitrose is 5 miles away and Tesco Extra is 1 mile for Junction of the M5 or 6 miles from Alpine Park Cottages.

There is a petrol station just a ½ mile down the road which sells newspapers, milk and bread. Greendale Farm Shop is 2 miles from Alpine Park Cottages and opens at 8am – 8pm and sells fresh bread, milk papers, deli, veg, meat and fish.

 Alpine Park Cottages we are pleased to be able to offer refund protection through our partnership with Booking Protect.

This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to arrive due to unforeseen circumstances. This includes injury, illness, travel and other unexpected events.

Full details can be found in the terms and conditions. The option to buy refund protection will be automatically offered at the time of booking Please note, the cost is automatically calculated based on the total amount of your order and is only available to bookings made online.

Please do read the link for Coronavirus Guidance and Booking Proctects full terms and conditions

The Nightjar which is located in the village of Ayleabeare is the nearest Pub.  Please note the Halfway Inn Pub located opposite has had a change of use and is now a cafe and equestrian store opening in 2022

Yes. The 9/9a Bus goes to Exeter and Sidmouth. There is also the Jurassic Coast bus which goes right the way to Weymouth.

Visitors are welcome on site, we just ask that they park by the cream bungalow.  Where possible we ask that your guests do not bring dogs on site with them.  Not all cottages are pet friendly.

No; unfortunately for insurance purposes we are only allowed to permit 4 people including infants to stay in the cottage even if they are staying in a cot.

Due to all the addtional cleaning protocols we now have to undertake due to covid we have suspended our short breaks for 2022

During Mid May and Mid September Saturday is our changeover day apart from the Premier | 4 person which is Friday. Out of season we are flexible with start dates

We provide a complimentary fibre WiFi service allowing you to browse the internet and keep in contact while you are away.  

Yes; Beds are made up for your arrival. A bath sheet and hand towel are provided one set per guest. We ask that you bring your own beach towels.

Yes we shall provide clean linen and towels for your second week.

Along with bed linen and towels, we provide a oven glove, tea towel and hand towel. Complimentary loo and kitchen roll. Washing up liquid, dishcloth, sponge, brillo and duster. Dishwasher tablets for cottages with a dishwasher.

Yes we do allow either 2 small dogs (no bigger than a westie) or 1 medium/large dog in all cottages except for the Premier | 6 person cottages; we keep these pet free for guests with allergies. There is a charge of £30.00 per stay. Dogs must be kept on a lead at all times whilst on the park and must not be left unattended in the cottage.

Extra time is taken to clean a cottage where a dog has previously stayed using a Dyson Pet hoover to ensure there are no traces of dog hairs. Carpets are professionally cleaned each year. It may have been several weeks since a dog has stayed in a cottage as not every booking brings a dog on holiday. We pride ourselves on the cleanliness of our cottages but if you are allergic to Pets we suggest you book the Premier | 6 person as we can guarantee that a pet has never stayed in those cottages.

Our holiday cottages are within a 7 mile drive you can be enjoying the golden sand on Exmouth Beach or the exploring the rock pools at the pebbly beach at Sidmouth.

Yes; see our out and about page. Alpine Park Cottages is a perfect base to stay with close links to the M5, A30 and A38 you can be in Torquay or walking on Dartmoor National Park within 40 minutes.

All of our cottages are single storey and suitable for guests with limited mobility. Our Premier | 4 person cottages have showers with a low profile shower tray. Guests can arrange to have medical equipment delivered. Please read our accessability page.

At present we do not have car charging facilities on site.  Due to our insurance policy, it is not possible to plug direct from your car into the cottage's electric supply.  You will be required to charge your car away from site.

We are looking at installing some charging points over the winter over 2021/22 ready for the 2022 season.
 

Covid 19

After reading the guidance set out by the Government departments of BEIS (Business, Energy & Industrial Strategy) & DMCS (Digital, Media, Culture & Sports), we have chosen to leave in place all the enhanced cleaning protocols that we had to adhere too, to reopen our business safely on the 12th April 2021 for the 2022 season.  We believe that we have a duty of care to not only our guests but our staff too, to keep everyone as safe as possible.   

We shall be using a anti-bacterial and anti-viral fogging system to bring you total peace of mind.  The Total release sanitiiser is specially formulated with strong antibacterial and virus fighting ingredients, this will allow us to return safely to back to back bookings. In order for us to do this cottages must be vacated by 9.30 am on the day of departure. 

As normal dishwasher tablets will be provided along with a dish cloth, sponge, brillo, washing up liquid, oven gloves, tea and hand towel.  In addition, soap will be provided at all sinks to enable you wash your hands on arrival into the cottage and a bottle of disinfectant spray to wipe down surfaces and extra j cloths.

 Alpine Park Cottages we are pleased to be able to offer refund protection through our partnership with Booking Protect.

This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events.

Full details of booking protect can be found here. The option to buy refund protection will be automatically offered at the time of booking Please note, the cost is automatically calculated based on the total amount of your order and is only available to bookings made online.

Please do read the link for Coronavirus Guidance and Booking Proctects full terms and conditions

Yes.  If Alpine Park Cottages is in a local lockdown a full refund will be offered or the option to transfer the holiday.

Should you be unable to travel due to local lockdowns but AlpIne Park Cottages is still open, guests will be able to transfer their holiday to another date within a 12 months period or receive a full refund.

We shall email you, pre arrival information in order to help you make the most of your stay.  This will include information regarding key collections, planning shopping, where to find the latest information on what attractions are open.

You are welcome to bring your own BBQ's or use disposable ones., we just ask that these are not placed on the grass or picnic tables...it has been done before!