We have put together a list of frequently asked questions; however if you can't find the answer to the question you have, then please do not hesitate to contact us on 01395 233619 or email us.
Here at Alpine Park Cottages we are closely following guidelines as set out by Public Health England as well keeping up to date with the daily Government guidelines on the Coronavirus (Co-VID19).
On Monday 16th March 2020 the government advised against all non essential travel. Alpine Park Cottages is open for business as usual. However, we appreciate that some of our lovely customers may have underlying health issues and are over 70, which will prevent you from visiting us, during the coming weeks/months.
If this is the case; please consult your travel insurance provider for clarification.
We fully appreciate that these are uncertain and unsettling times for everyone concerned, however the situation has resulted from extraordinary events beyond our control, therefore we are unable to refund/defer bookings that guests are wishing to cancel.
Cottages will be available from 4pm on the day of arrival; please help us by not arriving prior to this time.
If you wish to arrive after 6pm; please contact us regarding key collection.
Yes. Asda, Waitrose, Tesco and Sainsburys all deliver to Alpine Park Cottages. Please book your delivery slot for after 4pm on the day of arrival. Unfortunately we are unable to take in deliveries on your behalf.
Waitrose is 5 miles away and Tesco Extra is 1 mile for Junction of the M5 or 6 miles from Alpine Park Cottages.
There is a petrol station just a ½ mile down the road which sells newspapers, milk and bread. Greendale Farm Shop is 2 miles from Alpine Park Cottages and opens at 8am – 8pm and sells fresh bread, milk papers, deli, veg, meat and fish.
Located opposite Alpine Park Cottages is the Half Way Inn Pub.
You are welcome day visitors; we just ask that they park their car by the owner’s bungalow. Unfortunately only guests on the original booking form are permitted to stay overnight in the cottages.
No; unfortunately for insurance purposes we are only allowed to permit 4 people including infants to stay in the cottage even if they are staying in a cot.
Between Mid September and Mid May we do a minimum 3 night short break or 4 nights over Christmas. Please call 01395 233619 for prices and availability. Arrival dates are flexible for short breaks during this period.
During Mid May and Mid September Saturday is our changeover day apart from the Premier | 4 person which is Friday. Out of season we are flexible with start dates
Firstly to cover the cost of the licence fee, equipment to boost the wifi signal around the park, the cost of an extra phone line and broadband charges. Secondly by using Club Wifi we can ensure the wifi is safe to you use for all the family.
Yes; Beds are made up for your arrival. A bath sheet and hand towel are provided one set per guest. We ask that you bring your own beach towels.
Yes we shall provide clean linen and towels for your second week.
Along with bed linen and towels, we provide a oven glove, tea towel and hand towel. Complimentary loo and kitchen roll. Washing up liquid, dishcloth, sponge, brillo and duster. Dishwasher tablets for cottages with a dishwasher.
Yes; you are welcome to borrow a BBQ from us or bring your own, we just ask that BBQ’s are not put on the grass or the patios/picnic tables… it has been done before!
Yes we do in all cottages except for the Premier | 6 person cottages; we keep these pet free for guests with allergies. There is a charge of £25.00 per stay. Dogs must be kept on a lead at all times whilst on the park and must not be left unattended in the cottage.
Extra time is taken to clean a cottage where a dog has previously stayed using a Dyson Pet hoover to ensure there are no traces of dog hairs. Carpets are professionally cleaner each year. It may have been several weeks since a dog has stayed in a cottage as not every booking brings a dog on holiday. We pride ourselves on the cleanliness of our cottages but if you are allergic to Pets we suggest you book the Premier | 6 person as we can guarantee that a pet has never stayed in those cottages.
Our holiday cottages are within a 7 mile drive you can be enjoying the golden sand on Exmouth Beach or the exploring the rock pools at the pebbly beach at Sidmouth.
Yes; see our out and about page. Alpine Park Cottages is a perfect base to stay with close links to the M5, A30 and A38 you can be in Torquay or walking on Dartmoor National Park within 40 minutes.
All of our cottages are single storey and suitable for guests with limited mobility. Our Premier | 4 person cottages have showers with a low profile shower tray. Guests can arrange to have medical equipment delivered. Please read our accessability page.