FAQs

Due to COVID19 we have introduced a special COVID 19 FAQ's page for all current information.

We have put together a list of frequently asked questions; however if you can't find the answer to the question you have, then please do not hesitate to contact us on 01395 233619 or email us.

 

General

 We have created a special COVID 19 FAQ's page here to keep you up to date with all the latest advice on holidaying with us this year, cleaning and attractions.

After reading the guidance set out by the Government departments of BEIS (Business, Energy & Industrial Strategy) & DMCS (Digital, Media, Culture & Sports), we have chosen to leave in place all the enhanced cleaning protocols that we had to adhere too, to reopen our business safely on the 12th April.  We believe that we have a duty of care to not only our guests but our staff too, to keep everyone as safe as possible.   

Cottages will be available from 4pm on the day of arrival; please help us by not arriving prior to this time.

If you wish to arrive after 6pm; please contact us regarding key collection.

Yes. Asda, Waitrose, Tesco and Sainsburys all deliver to Alpine Park Cottages. Please book your delivery slot for after 4pm on the day of arrival. Unfortunately we are unable to take in deliveries on your behalf.  Greendale Farm Shop also delivery to Alpine Park Cottages.

Waitrose is 5 miles away and Tesco Extra is 1 mile for Junction of the M5 or 6 miles from Alpine Park Cottages.

There is a petrol station just a ½ mile down the road which sells newspapers, milk and bread. Greendale Farm Shop is 2 miles from Alpine Park Cottages and opens at 8am – 8pm and sells fresh bread, milk papers, deli, veg, meat and fish.

 Alpine Park Cottages we are pleased to be able to offer refund protection through our partnership with Booking Protect.

This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to arrive due to unforeseen circumstances. This includes injury, illness, travel and other unexpected events.

Full details can be found in the terms and conditions. The option to buy refund protection will be automatically offered at the time of booking Please note, the cost is automatically calculated based on the total amount of your order and is only available to bookings made online.

Please do read the link for Coronavirus Guidance and Booking Proctects full terms and conditions

Located opposite Alpine Park Cottages is the Half Way Inn Pub.

Yes. The 9/9a Bus goes to Exeter and Sidmouth. There is also the Jurassic Coast bus which goes right the way to Weymouth.

Visitors are now welcome on site, however this will be reviewed in line with government guidance and if any covid restrictions apply at the time of your stay.

No; unfortunately for insurance purposes we are only allowed to permit 4 people including infants to stay in the cottage even if they are staying in a cot.

Between Mid September and Mid May we do a minimum 3 night short break or 4 nights over Christmas. Please call 01395 233619 for prices and availability. Arrival dates are flexible for short breaks during this period.

During Mid May and Mid September Saturday is our changeover day apart from the Premier | 4 person which is Friday. Out of season we are flexible with start dates

Yes; all cottages have complimentary wifi provided by Club Wifi

Yes; Beds are made up for your arrival. A bath sheet and hand towel are provided one set per guest. We ask that you bring your own beach towels.

Yes we shall provide clean linen and towels for your second week.

Along with bed linen and towels, we provide a oven glove, tea towel and hand towel. Complimentary loo and kitchen roll. Washing up liquid, dishcloth, sponge, brillo and duster. Dishwasher tablets for cottages with a dishwasher.

Yes; you are welcome to borrow a BBQ from us or bring your own, we just ask that BBQ’s are not put on the grass or the patios/picnic tables… it has been done before!  Please note due to COVID 29 we are unable to issue BBQ's but you are welcome to have your own disposable one.

Yes we do in all cottages except for the Premier | 6 person cottages; we keep these pet free for guests with allergies. There is a charge of £25.00 per stay. Dogs must be kept on a lead at all times whilst on the park and must not be left unattended in the cottage.

Extra time is taken to clean a cottage where a dog has previously stayed using a Dyson Pet hoover to ensure there are no traces of dog hairs. Carpets are professionally cleaner each year. It may have been several weeks since a dog has stayed in a cottage as not every booking brings a dog on holiday. We pride ourselves on the cleanliness of our cottages but if you are allergic to Pets we suggest you book the Premier | 6 person as we can guarantee that a pet has never stayed in those cottages.

Our holiday cottages are within a 7 mile drive you can be enjoying the golden sand on Exmouth Beach or the exploring the rock pools at the pebbly beach at Sidmouth.

Yes; see our out and about page. Alpine Park Cottages is a perfect base to stay with close links to the M5, A30 and A38 you can be in Torquay or walking on Dartmoor National Park within 40 minutes.

All of our cottages are single storey and suitable for guests with limited mobility. Our Premier | 4 person cottages have showers with a low profile shower tray. Guests can arrange to have medical equipment delivered. Please read our accessability page.

At present we do not have car charging facilities on site, due to our insurance policy, it is not possible to plug direct from your car into the cottage's electric supply.  You will be required to charge your car away from site.

We are looking at installing some charging points over the winter over 2021/22 ready for the 2022 season.
 

Covid 19

After reading the guidance set out by the Government departments of BEIS (Business, Energy & Industrial Strategy) & DMCS (Digital, Media, Culture & Sports), we have chosen to leave in place all the enhanced cleaning protocols that we had to adhere too, to reopen our business safely on the 12th April.  We believe that we have a duty of care to not only our guests but our staff too, to keep everyone as safe as possible.   

We shall be using a anti-bacterial and anti-viral fogging system to bring you total peace of mind.  The Total release sanitiiser is specially formulated with strong antibacterial and virus fighting ingredients, this will allow us to return safely to back to back bookings. In order for us to do this cottages must be vacated by 9.30 am on the day of departure. 

We normally wipe down all touch points, ie remote controls, light switches during our normal routine cleaning. However, we shall be using a higher grade virucidal disinfectant BS EN 14476 which kills 99.9% germs and viruses. 

In addtion we shall be using a professional antiviral room fogger, which fogs the cottage with a specially formulated ingredients which meets UK standards BS EN14476, BS EN1276 and BS EN1650.

 

As normal dishwasher tablets will be provided along with a dish cloth, sponge, brillo, washing up liquid, oven gloves, tea and hand towel.  In addition, soap will be provided at all sinks to enable you wash your hands on arrival into the cottage and a bottle of disinfectant spray to wipe down surfaces and extra j clothes.

 Alpine Park Cottages we are pleased to be able to offer refund protection through our partnership with Booking Protect.

This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events.

Full details of booking protect can be found here. The option to buy refund protection will be automatically offered at the time of booking Please note, the cost is automatically calculated based on the total amount of your order and is only available to bookings made online.

Please do read the link for Coronavirus Guidance and Booking Proctects full terms and conditions

Yes.  If Alpine Park Cottages is in a local lockdown a full refund will be offered or the option to transfer the holiday.

Should you be unable to travel due to local lockdowns but AlpIne Park Cottages is still open, guests will be able to transfer their holiday to another date within a 12 months period or receive a full refund.

It is strongly recommended that you take out your own holiday insurance to cover yourself and any losses you may incur, should you have to cancel due to illness. Guests have the opportunity to purchase booking protect during the booking process.  

Where a member of the party show symptoms of COVID19 whilst staying at Alpine Park Cottages they will be asked to return home as soon as possible along with all other members of their party.  All guests will be asked to remain inside the cottage until they leave.  Guests will be responsible for any associated cost for self isolating. 

Following government guidelines, if you or a member of your family display any signs of COVID 19.  You will be required to call 111.  Guests will be asked to return home.  Please note guests will be required to pay for any assocaited costs for self isolating.

Yes; we shall still make beds up ready for your arrival, unless you say otherwise.  On departure we shall ask you to strip your beds and place linen directly into a black bag, which will be sent directly to the laundry.

Yes the play area will hopefully be open, so long as social distancing in maintained on the play area and children are supervised by an adult at all times.  Hand Sanitiser and wipe are available by the play area.

Yes, it will be limited to one household from the same cottage at a time.  Hand sanitiser will be provided at the entry point and you will be just asked to wipe the control panel after use. Disinfectant will be provided.

There will be no leaflets provided in the information point this.  We aim to provide as much information as possible prior to arrival for you to be able to plan ahead.  Please check on the Devon Attractions Visitors wesbite for  all update information on opening times, ticketing, etc

We need guests to adhere to the social distancing rules which apply at the time of your stay.  So please be prepared not to enter other family’s cottages.

You are welcome to book a supermarket delivery slot to deliver to Alpine Park Cottages.  Greendale Farm Shop also offers a delivery service. Like at home you may need to queue at many food shops

When guests start to arrive on the 4th July many hospitality businesses will be reopening. However,  like many businesses they will be adapting to meet the current guidelines and offering takeaway services, including Greendale Farm Shop. Details can be found on our website.

We recommend you look at Devon Attractions website, this will have all the current information on opening times and ticket information.  We recmmend you plan ahead this year, as many attractions will be limiting their visitors. 

We shall email you, pre arrival information in order to help you make the most of your stay.  This will include information regarding key collections, planning shopping, where to find the latest information on what attractions are open.

Yes of course, we shall also be available for a social distancing chat but would encourage you to phone our mobile if you have any problems.

Currently as BBQ's are classed as a shared cooking facility we are unable loan you ours.  Therefore if you wish to BBQ, please bring your own.